Website Terms and Conditions


Kingfisher Utilities Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using Kingfisher Utilities Site you agree to be bound by these Terms and Conditions.





We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Kingfisher Utilities Site. The changes will apply to the use of Kingfisher Utilities Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use Kingfisher Utilities Site. If you continue to use Kingfisher Utilities Site after the date on which the change comes into effect, your use of Kingfisher Utilities Site indicates your agreement to be bound by the new Terms and Conditions.



To register with Kingfisher Utilities you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


Password and Security

When you register to use the Kingfisher Utilities Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

If Kingfisher Utilities has reason to believe that there is likely to be a breach of security or misuse of the Kingfisher Utilities Site, we may require you to change your password.


Excluded Services

The services provided by Kingfisher Utilities Site do not include the provision of computer or other necessary equipment to access Kingfisher Utilities Site. To use Kingfisher Utilities site you will require Internet connectivity and appropriate telecommunication links.


Intellectual Property

The content of Kingfisher Utilities Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of Kingfisher Utilities Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Kingfisher Utilities Site without written permission from Kingfisher Utilities.

No licence is granted to you in these Terms and Conditions to use any trade mark of Kingfisher Utilities or its affiliated companies.



You may not use Kingfisher Utilities Site for any of the following purposes:

    disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

    transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice

    gaining unauthorised access to other computer systems

    interfering with any other person’s use or enjoyment of Kingfisher Utilities Site

    breaching any laws concerning the use of public telecommunications networks

    interfering or disrupting networks or web sites connected to Kingfisher Utilities Site

    making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Kingfisher Utilities reserves the right to refuse to post material on Kingfisher Utilities Site or to remove material already posted on Kingfisher Utilities Site.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:


any claim by any third party that the use of Kingfisher Utilities Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of Kingfisher Utilities Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of Kingfisher Utilities Site by you.


Availability of Kingfisher Utilities Site

Although Kingfisher Utilities aims to offer you the best service possible, Kingfisher Utilities makes no promise that the services at Kingfisher Utilities Site will meet your requirements. Kingfisher Utilities cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) and we will attempt to correct the fault as soon as we reasonably can.

Your access to Kingfisher Utilities Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Kingfisher Utilities will attempt to restore the service as soon as it reasonably can.


Kingfisher Utilities’s liability

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Nothing in these Terms and Conditions shall exclude Kingfisher Utilities’s liability for personal injury or death caused by its negligence.


Third Party Websites

As a convenience to Kingfisher Utilities customers, Kingfisher Utilities Site may include links to other web sites or material which are beyond its control. Kingfisher Utilities is not responsible for content on the Internet or World Wide Web pages on any other site outside Kingfisher Utilities Site.


Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.


International Use

Kingfisher Utilities makes no promise that materials on Kingfisher Utilities Site are appropriate or available for use in locations outside the United Kingdom, and accessing Kingfisher Utilities Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.



You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Kingfisher Utilities ignores this, Kingfisher Utilities will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Kingfisher Utilities shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.